Why Recurring Revenue Skeptics Are Missing the Point
Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely…
News July 29
Latest In: Customer Service
LA Integrator Creates 24/7 Service App After CE Pro Summit Discussion
Max Angst, CEO of MAXSYSTEMS, says customers can now request service simply by touching a button on their…
News July 28Improve Your Customer Service with One Simple Phrase
To elevate your customer service offering and start raking in the recurring revenue, focus less on how your…
News July 5What Magnolia’s ‘Mag Care’ Remote Support Says about the Future of Service
There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia…
News June 144 Software Tools to Help You Deliver the Best Customer Support
Do you have the software it takes to deliver great customer support?
News June 8How Texadia Systems Grew to $6.2M in Sales in Just 3 Years
Texadia Systems focuses on several niche markets, including commercial relocation projects, design/build A/V projects, high-end custom homes and…
News June 6
5 Steps to Combat Key-Person Dependency on Your Service Team
Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's…
News May 17Why Customer Service Is the Last True Smart-Home Differentiator
Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI's — are bringing technological…
News May 17How to Use Emotional Intelligence to Excel in Customer Service
Emotional intelligence, or EQ, has been called 'the other kind of smart.' Here's how to use it to…
News May 15
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