Did You Notice This One Line in Amazon’s Smart Home Service Message?
One sentence tucked into Amazon's smart-home service offering is evidence that Amazon intends to get involved on every…
News July 30
Latest In: OneVision
Why Recurring Revenue Skeptics Are Missing the Point
Recurring monthly revenue (RMR) may not be necessary to drive company valuation, but providing great customer service absolutely…
News July 29Improve Your Customer Service with One Simple Phrase
To elevate your customer service offering and start raking in the recurring revenue, focus less on how your…
News July 53 Reasons Summer Is the Best Time to Sell Service
Waiting for the right time to pitch your clients on service plans to gain recurring revenue? Here's why…
News June 21What Magnolia’s ‘Mag Care’ Remote Support Says about the Future of Service
There are two big lessons home technology integrators can take away from the news that Best Buy’s Magnolia…
News June 14Smart Home Consumers Want Sole Do-It-All ‘Technology Manager’
'Technology Manager' term named by consumers as best title for single do-it-all person to handle both personal electronics…
News June 8
What We Can Learn About Valuing Our Services From SnapAV’s OvrC Pro
How much can you charge for service? That's the question on everyone's minds after SnapAV dropped the recurring…
News May 17
5 Steps to Combat Key-Person Dependency on Your Service Team
Key-Person Dependency describes when an organization relies too heavily on the knowledge or ability of one person. It's…
News May 17Why Customer Service Is the Last True Smart-Home Differentiator
Changes in the smart-home landscape — like IP-control, open-API’s, drag-and-drop programming and pre-configured UI's — are bringing technological…
News May 17Spotlight on Quest for Quality Awards
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