Specifi, a provider of proposal writing and business management software for AV installers, has announced the launch of its Customer Portal that is now available to all Specifi partners to share with their customers.
“The Specifi Customer Portal is a game-changer for AV installers in the UK, USA, and across the globe,” says Matthew Booth, managing director, and founder, of Specifi. “This innovative tool is designed to bring our installer partners closer to their customers where they can establish a long-term relationship based on ongoing communication during the project installation and beyond. Additionally, installers benefit from the improved operational efficiency, streamlined workflows, and faster payments the Customer Portal facilitates.”
The company says this new feature streamlines communication and project management between dealers and their customers. The Specifi Customer Portal provides a secure, user-friendly platform where customers can:
- View project details and timelines: Customers can access project information before, during, and after installation.
- Book callouts and service requests: Scheduling service calls and requesting additional work is easy with the Book a Service feature that links directly to the installer’s calendar.
- Make secure online payments: The portal facilitates secure and on-time payments, improving cash flow for installers.
- View and share documents: Easily share contracts, floor plans, scope of works, and more within the secure portal.
Specifi adds some of the benefits of the Customer Portal for users include:
- Strengthened Client Relationships: The portal enhances trust and transparency between dealer and client, providing access to project information at any time.
- Improved Project Management: All project details are centralized in one secure location, simplifying communication and collaboration.
- Guaranteed Payments: The secure online payment system ensures timely payments and reduces administrative burdens.
- Increased Sales Opportunities: The portal facilitates upselling services by allowing clients to easily request additional work.
