Cove, a Utah-based DIY security company offering premium home security, has announced a partnership with RapidSOS, an emergency response technology company, to send life-saving home security data directly to 911 centers to empower the fast emergency responses.
Instead of needing to verbally relay all critical information from the monitoring center to 911, the Cove home security product is capable of sending data directly to 911 centers to protect as many as 300 million people nationwide. According to 911 dispatchers, this could save three to four minutes in the emergency response process and eliminate errors from the verbal relay of information.
“Improving the safety of our customers is at the core of everything we do at Cove,” says Robert Shelley, president of Cove.
“We are excited to partner with RapidSOS to decrease dispatch times and provide critical information to 911 to assist our customers in their times of need.”
Cove says home security systems rely on an outdated model where third-party call centers must verbally communicate all critical information and what’s happening in an emergency to 911. With this information gap and limited data flow, 911 personnel are unable to immediately know if the incident is real and dispatch appropriate resources as efficiently as possible. This often results in delayed dispatch time, insufficient use of resources, and sometimes tragic outcomes.
To address these challenges, Cove is leveraging RapidSOS’s emergency response data platform to link real-time information from Cove security devices directly to 911 centers nationwide, including incident location, alarm time and type, emergency contacts, monitoring center information, and more. This helps accelerate emergency response for Cove users in situations where it is needed, and provides local first responders with the critical data they need to better care for people and property when it matters most.
“Every year we deal with thousands of home alarms, and very few come into the 911 center with the best information we need to determine an appropriate response,” adds captain Scott Brillman, Baltimore’s 911 Director.
“Now that Cove is leveraging the RapidSOS platform, our 911 dispatchers will have access to time sensitive information that can immediately show key information about the incident, and provide critical details so that first responders can respond faster and more efficiently.”
Built in partnership with public safety, RapidSOS’s emergency response data platform securely and automatically links life-saving data from connected devices, apps, and profiles directly to over 4,700 emergency communications centers nationwide, at no cost to public safety.
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